Terms and Conditions

Please read the information listed below carefully, as each registration for the 5th South Pacific Passive House Conference 2019 (the Conference) is subject to this terms and conditions. Registering for this event is deemed acceptance of these terms and conditions. The conference is organised by the Passive House Institute New Zealand (PHINZ), a charitable trust.

Payment Terms

After completion of the registration form, payment to obtain the 'early bird' rates must be received before the early bird period expires. Payment for the regular rate must be received by 06 February 2019 at the latest. Registrations that remain unpaid after this date are deemed void. There are no payment facilities at the conference. We reserve the right to refuse admission to the conference if payment has not been received by 06 February 2019.

Cancellation, Postponement and Substitution Policy

You may substitute delegates without incurring additional fees at any time prior to the event by advising the conference organiser at conference@phinz.org.nz.

Cancellation of a registration must be submitted in writing. Cancellation notification received prior to and including 20 January 2019 will incur a 10% administration charge; this will be deducted from the refunded delegate fee (if paid) or invoiced for immediate payment. No portion of paid fees will be refunded for cancellations after 20 January 2019. No credits will be issued for cancellations.

In the event that the Conference is cancelled for any reason, you will receive a refund of the full conference fee only. Flights, accommodation, replacement staff and any other loss sustained will not be reimbursed.

In the event that the Conference is postponed for any reason and the delegate is unable or unwilling to attend on the rescheduled date, the full conference fee will be refunded. Flights, accommodation, replacement staff and any other loss sustained will not be reimbursed.

PHINZ is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of the Conference. PHINZ shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible, in the sole opinion of PHINZ. For the purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, earthquake, labour strike, extreme weather or other emergency.

Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics and the programme and format of the event may be changed accordingly. As such, PHINZ reserves the right to alter or modify the advertised speakers, topics, formats or programme as deemed necessary without any liability to delegates whatsoever. Any/all substitutions, alterations or amendments will be notified via updates on the conference website as soon as possible.

Discounts and incentives

All 'early bird' discounts require payment at the time of registration and before the cut-off date in order to receive any discount. Discounts for PHINZ/APHA members, if claimed, will be checked against the member database. The full rate will apply in case the discount was claimed wrongfully.

Special requirements

Every effort will be made to ensure that delegates with special needs are catered for. Should you require any specific assistance, or catering provision, please include the relevant details on your registration form.


Please be aware that conference staff will be taking photographs, video, and audio to record events during the conference. These may be displayed on the PHINZ website or used by PHINZ for promotional purposes (for example, in print or web format). You will need to accept and agree to the following statements:

I understand that PHINZ may use these images in their marketing material.

I understand that if I do not wish to have my image, or voice recorded and used in this way then I need to inform the conference organiser and any media person taking my photo, videoing me, or recording my voice at the conference.

If you contact the conference organiser a sticker will be placed on your conference nametag that will alert photographers of your wishes. They will do their utmost to avoid photographing or recording people identified in this way. It is also your responsibility to remove yourself from situations where photographs are being taken, or video and audio are being recorded.

Photographers will do their best to take group images that do not identify individuals, and will seek permission in particular instances where close-up images are taken.

Other delegates may take and distribute images or recordings via social networking sites or independent websites or reports. PHINZ can take no responsibility for material or images used in this way.

Privacy Policy

PHINZ is committed to protecting the privacy and security of visitors to of the www.passivehouse.org.nz website.
You may browse and access information contained within this website without providing any personal information.
Personal or business data (email addresses, name, addresses) will only be requested on a voluntary basis on registration for the conference. Personal information you may provide on this website will be kept secure by PHINZ and will not be passed on to any third parties without prior consent. Postal addresses, telephone numbers, fax numbers and email addresses will be used in accordance to New Zealand laws.

This website uses cookies to temporarily store information such as cart items during a session. Cookies do not hold any personal information about you and we do not use them for any other purpose what so ever.

This website uses Google Analytics, which is a web analytics service provided by Google, Inc. ("Google").
Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consented to the processing of data about you by Google in the manner and for the purposes set out above.

Please use the contact form if you have any concerns about the use of your personal information, or write to us: PHINZ, PO Box 11766, Wellington 6142, New Zealand


All advice, decisions, opinions, recommendations, proposals, presentations, seminars and reports, whether written or oral, are made in good faith by PHINZ on the basis of value judgements influenced by current commercial and organisational conditions. These may be affected by unforeseen events and factors outside PHINZ’s control and, as such, PHINZ reserves the right to amend or cancel planned or previously agreed arrangements. In this instance, PHINZ shall not be liable in any event to delegates, exhibitors, or any other person or third party for any direct or consequential loss or damage sustained arising out of or in connection with this event.